Refund policy

Every Budding DaVinci tote is made with your chosen artwork. If something goes wrong, email contact@buddingdavinci.com. We reply within 2 business days; this is a response time, not a promise that every issue will be resolved within that time.

Custom orders and corrections

Please review your artwork before ordering. We do not accept physical returns or offer routine cancellations or refunds for a change of mind. If you notice an artwork mistake or have an exceptional cancellation request, email us immediately with your order number. We will try to help before production, but changes and cancellations are not guaranteed. Your request does not pause production, and there is no guaranteed 24-hour cancellation window. This does not limit remedies required by law.

Problems with your tote

Please contact us within 15 calendar days after delivery about damage, defects or an incorrect item. This is a notice window, not a deadline to finish a claim, and it does not limit your legal rights. If more time has passed, please still contact us.

Include your order number, checkout email, a description and whether you prefer a refund or replacement. For a delivered item, please include a whole-tote photo and close-up of the issue where possible. Packaging photos are helpful only when relevant and available. No return, unboxing video or identity document is required. If photos or order details are unavailable, we will discuss another reasonable way to review the issue. Keep children, faces and unrelated personal information out of photos.

Eligible issues are verified errors by Budding DaVinci, our production partner or the shipping carrier. These include manufacturing damage or broken stitching; incorrect, missing or materially misprinted approved artwork; the wrong product or material; transit damage; and confirmed carrier loss. If our app sends the wrong artwork file or introduces another error, you remain eligible for help.

We do not cover a change of mind, subjective dissatisfaction when the approved design and described product were accurately produced, customer-approved artwork, spelling or placement choices, normal minor color variations, or customer-caused damage. These exclusions do not excuse verified defects or limit remedies required by law.

Refund or replacement

For an eligible issue, tell us your preferred remedy. We provide a refund or a no-cost replacement, including replacement shipping. Replacements depend on stock and our ability to reproduce your original design on the same tote. We will not substitute another design or product without your agreement; if the original cannot be reproduced or is unavailable, we will offer a refund. App image deletion alone does not disqualify a valid claim. If a replacement is also faulty, contact us again.

An eligible refund includes what you paid for the tote, original shipping and applicable tax, without a restocking deduction. We initiate the refund to your original payment method within 2 business days after confirming eligibility, or earlier if required by law, and email you its status. Your bank can take up to 10 business days to show a processed refund. Contact us if it has not appeared by then. If a refund fails or the original method cannot receive it, we will work with you and the payment provider to arrange a monetary refund; you do not have to accept store credit.

Delivery concerns

Shipment delayed: If we cannot ship within the stated timeframe, we will contact you with the delay information and your options to agree to a revised timeframe or cancel for a prompt full refund as required by law. An order being in production does not remove those rights.

Not arriving: Contact us when a package is overdue or tracking seems stuck. We will investigate with the carrier and production partner and explain the next steps. Confirmed carrier loss qualifies for a refund or available no-cost replacement. You do not need a photo of a package you never received.

Delivered scan, but missing: Contact us promptly. If practical, check the delivery location and with your household or building. We will review the address and carrier information with you; a delivery scan alone will not automatically close your claim. A delivered-but-missing report does not automatically qualify for a refund; we will explain our findings and the appropriate remedy.

Address error or failed delivery: Tell us immediately about an address mistake. Corrections are best effort. An address error introduced by us or our partner is our responsibility. If the address supplied at checkout was incorrect or incomplete, we will review recovery options and explain any proposed reshipping cost before you agree. An incorrect or incomplete address supplied by the customer does not automatically qualify for a free replacement or refund. No extra charge will be made without your agreement, and your legal rights remain unaffected.

The 15-day notice window concerns delivered items, not orders that never arrive. No customer remedy depends solely on whether our supplier reimburses us. If we decline a claim, we will explain why; you may reply with corrections or additional information. Nothing in this policy limits rights provided by applicable law.